Job Responsibilities:To act as one contact window to customers after an order is created
To ensure the smooth order processing, increasing lead-time catch up rate
- Proactively contacting customer to explain our general order processing procedure and the essential documents request as well as any other company policies.
- Handling daily client's inquirie.
To provide daily support to project team as below related work:Creating the draft certificate, Support certifier to issue certificate; uploading the document to system Sample receiving: Receive and register all sample for peripheral line
- Create order, update status in database
- Communicate with relevant groups
- Collect required documents, sample
- Follow up every order processing status and send out status report.
- Remind clients of their balance payment during our engineering preparation of test report
- Well communicate, understand and support customers’ demand during order processing
Additional tasks assigned in accordance with position holder’s experience/expertise by direct supervisor.
1. The junior and senior undergraduate students who have unlimited majors and have a certain time to participate in the internship work. 大三、大四大专/本科在读学生，专业不限，有一定的时间可以参与实习工作;
2. English can be read and written, conscientious, familiar with Excel, active; 英语可以读写，认真细心，熟悉Excel，主动积极；
3. Teamwork awareness, good communication skills, be serious and careful 有团队合作意识，良好的沟通能力，做事认真仔细;
4. Can guarantee 3-5 days to work (Monday to Friday for the workday), and can work at least 2-3 months. 能够保证一周在工作日工作3-5天（周一至周五为工作日），并能至少持续2-3个月.